This outcome report is part of an ongoing process to determine the quality of the services we provide and where to focus our efforts for improvement.
Our outcome process continues to be driven by each program Director/Supervisor in conjunction with their Quality Assurance process. It is our belief that enlisting everyone’s help in obtaining these outcomes improves the results. Every employee of the agency should be aware of the outcomes designated for their program and assist in achieving quality services for all PCADD consumers. I commend the Program Directors/Supervisors for their commitment to collecting the data needed for this report, their willingness to continuously search for ways to improve our services, and their determination to provide individualized services.
Thanks to our direct care staff for their commitment to PCADD’s mission, values, and to the individuals they serve.
Most of all thanks to the consumers, families, guardians, and stakeholders who provide the input we need to make improvements. Open, honest communication is extremely important in meeting individual needs.
Download 2016 Outcome Report