ADA Policy

ADA Policy Statement

PCADD is committed to ensuring that its services are accessible to all persons and strictly prohibits discrimination based on disability. If stakeholders have a complaint about the accessibility of PCADD’s services or believe they have been discriminated against because of their disability, they can file a complaint.

 ADA Complaint Procedures

If stakeholders have a complaint about the accessibility of PCADD services or believe they have been discriminated against because of their disability, they can file a complaint.  Individuals will be asked to provide all facts and circumstances surrounding the issue or complaint so PCADD can fully investigate the incident.

Complainants will be asked to either call PCADD or download and use the ADA complaint form at A copy of the form may also be requested in writing.

Complainants may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident.  The complaint should include:

  • Complainant’s name, address and telephone number.
  • How, why, and when complainant believes they were discriminated against.
  • The names of any persons, if known, whom the Director could contact for clarity of complainant’s allegations.

Complaints shall be sent to PCADD’s Executive Director

Complainant Assistance

If complainants are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, PCADD shall provide assistance.

Processing Complaints

PCADD investigates complaints received no more than 180 days after the alleged incident.  PCADD will process complaints that are complete.  Once a completed complaint is received, PCADD will review it to determine if PCADD has jurisdiction.

PCADD will generally complete an investigation within 90 days from receipt of a complaint.  If more information is needed to resolve the case, PCADD may contact the complainant.  Unless a longer period is specified by PCADD, complainant will have ten (10) days from the date of the request to send the requested information.  If the requested information is not received, PCADD may administratively close the case.  A case may also be administratively closed if complainant no longer wishes to pursue it.

After an investigation is complete, PCADD will send complainant a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation.  If complainant disagrees with PCADD’s determination, complainant may request reconsideration by submitting a request in writing to PCADD’s Board Chairperson within seven (7) days after the date of PCADD’s letter, stating with specificity the basis for the reconsideration.  The board chair will notify complainant of the decision either to accept or reject the request for reconsideration within ten (10) days.  In cases where reconsideration is granted, the board chair will issue a determination letter to the complainant upon completion of the reconsideration review.

Other Complaint Options

PCADD encourages that complainants file complaints with the agency, however, they may also file a complaint with the agencies listed below.

Missouri Department of Transportation

External Civil Rights Division Title VI Coordinator

1617 Missouri Blvd.  P. O. Box 270

Jefferson City, MO  65102-0270

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Washington, DC 20530



Employment (e.g., issues at work or in applying for a job)Equal Employment Opportunity Commission (EEOC)Follow instructions on the EEOC site
Housing (e.g., denied housing or denied an accessible living space based on disability)Department of Housing and Urban Development (HUD)Follow the instructions on the HUD site

The below link provides PCADD’s ADA complaint form for those wishing to file an ADA complaint: